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Volume 8:: July 2006

:: May Conference was a big hit, as usual
By Terry Koehne, CalSPRA President
Situated once again in the beautiful Shelter Island area of San Diego, CalSPRA’s annual Celebrating Communicators Skill Building Workshop and Excellence in Communications Awards was a rip-roaring success! This year, we had a total of 91 entries, and gave out 65 awards recognizing our members for some of the fabulous work they do. Members of the New York School Public Relations Association judged the entries under the following criteria:

  • Purpose
  • Research and Planning
  • Effectiveness in Meeting Goals
  • Writing
  • Design and Production

A huge thank you goes out to Margo Minecki and the staff at the Los Angeles County Office of Education for coordinating the communications awards program this year. It is a labor of love, and we are extremely grateful!

For the third consecutive year, we offered a valuable professional development opportunity in connection with the Excellence in Communications Awards. Turning Point Solutions, Inc. facilitated a two-session workshop on Customer Service. The two-hour session on Thursday was titled “Creating Your District/Organization Customer Service Handbook.” We discussed the various aspects of poor customer service, and how to hold “front-liners” accountable through the use of written customer service standards. We left the session with some great ideas and an electronic template to create our own customizable customer service handbook.

The three-hour workshop on Friday was titled “How to Start a Customer Service Revival.” Here, we focused on the fundamental needs of our customers and the seven rules for being a “strong front-liner.” From phone and email etiquette to effective person-to-person communication and conflict resolution, this workshop provided us with plenty of simple, yet oftentimes overlooked strategies that build positive connections with our customers.

Next year’s Celebrating Communicators Conference has already been set. Mark your calendars for May 17-18, 2007 at the Kona Kai Resort on Shelter Island!

 

::California Gold winners are a gold mine of PR wisdom
By Cindy Sabato, past CalSPRA President and CalSPRA eNewsletter Committee Chair
Congratulations to all of the California Gold award winners recognized at CalSPRA’s annual May conference in San Diego. These award-winning projects combine all elements of the public relations four-step process to create a long-range, strategic program designed to meet specific goals and objectives, plus incorporate methods for evaluating the success of the program once it’s been implemented. In school public relations, where the crisis du jour sets the priorities for the day, it can be difficult to plan anything long range and even more difficult to take the time to evaluate a programs after its implementation. Fortunately, we have several California Gold winners this year from whom we can garner valuable lessons and ideas for our own districts. Here’s just one—

Public Schools – Lighting the Way for America’s Future
Stanislaus County Office of Education (SCOE) noticed that current community dialog on public education was often focused on the broad issues of funding, academic standards and test scores; SCOE wanted to take the conversation to a higher level and challenge its community to reflect on a more fundamental issue, the value of a public education in America.

SCOE dubbed its effort “Public Schools – Lighting the Way for America’s Future,” and set a goal to raise the level of appreciation in the SCOE community for public education and to recognize those who commit their lives to supporting public education. Recognizing the lofty goal it was striving to reach, the SCOE communications staff first worked with its own management team to ensure internal conceptual support for the project. Second, because the success of the project was dependent upon a mass communication effort, a commitment from the regional newspaper was essential. An initial meeting with the President/Publisher of The Modesto Bee led to the establishment of a joint planning team with representatives from both organizations. According to SCOE Communications Director Jane Johnston, the Bee became a champion of the project and provided the primary communication channel to the public utilizing both print and electronic mediums.

The project’s target audiences were: 1) adults throughout the county; 2) educators in the community, including classified, certificated, and management; and 3) students in schools throughout the county.

Johnston describes the four primary objectives of the project as these:

  1. Challenge the community to tell their stories to highlight the impact of public education in their lives.
  2. Challenge the community to thank someone in public education, to encourage and appreciate public educators.
  3. Highlight student appreciation for their schools and teachers through an art contest and participation in a Visual and Performing Arts Festival at the local mall.
  4. Further educate the community about public education in the county by providing brief factoids about public education in Stanislaus County.

With the support of the Modesto Bee, the SCOE kicked off the mass-media campaign with an opinion editorial in the Bee and followed that up with daily education factoids in the “rails” of the Metro section. In addition, SCOE used briefs in the “rails” that challenged community members to send in testimonials about the impact of public education in their lives and display ads to promote the opportunity for community members to submit online “thank you” messages to educators. The Bee also published two full pages of testimonials written by its own editorial staff, two full pages of testimonials submitted by community members, student artwork, and promotions for the Visual and Performing Arts Faire that was part of the campaign.

Meanwhile, in other mass media efforts, the SCOE Superintendent used his electronic message to employees to promote the campaign, and the SCOE published articles in its electronic employee newsletter and electronic publication to key community leaders. In addition, Johnston’s staff worked to communicate about the campaign to all principals and PTA/Booster clubs in the county.

One of the local radio stations interviewed students live on the radio to share their thoughts on school and their teachers and provided a live remote broadcast at the mall during the Visual and Performing Arts Faire. Finally, in the mass media component of the campaign, SCOE identified six high-traffic locations throughout the county for billboards promoting the month-long focus on the value of public education.

To reinforce the campaign’s key messages, superintendents, SCOE managers, county curriculum directors and others talked about the campaign on a regular basis at regularly established meetings and other interface opportunities.

Early on, SCOE had established several indicators that would let them know the campaign was successful and these indicators were measured at the end of the campaign. Twenty-two community testimonials were printed The Bee, eight Bee editors shared their own testimonials, and 123 notes of appreciation were sent to educators through the online website. The Bee also published 17 factoids and two pieces of student artwork. The Visual and Performing Arts Festival drew a larger-than-usual crowd. Unexpectedly, and as an extension of the month-long campaign, the Modesto Bee now publishes a weekly story on a public educator who is making a difference in the community and the Education Foundation of Stanislaus County recognizes each educator with a donation in their honor.

Johnston says relationships were the key to the success of the project and is pleased that as a result of the successful campaign the SCOE and The Bee partner in two additional programs.

 

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Do you have a story idea for CalSPRA’s E-Connection? If so, please help us include it in our next newsletter by emailing the CalSPRA eNewsletter Committee Chair Cindy Sabato, APR at cms28@guam.net.

 

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